DEStrategy call

Building Services & Maintenance

AI Automation for Building Services & Maintenance

Turn every service request into a scheduled job, completed service report, and ready-to-review invoice—without the administrative bottleneck.

Book a 30-minute Strategy Call

From first request to reviewed invoice—one supervised flow.

Built for technical service operations.

For Swiss owners and operations leaders responsible for responsive, field-based service delivery.

  • HVAC & ventilation
  • Electrical contractors
  • Plumbing & sanitary
  • Solar & energy systems
  • Fire protection & security
  • Elevator & technical maintenance
  • Regional facility services

Operational pressure

Your technicians should solve technical problems, not administrative ones.

Requests, appointments, field information, quotations and invoices often move across calls, inboxes, documents, messaging apps and disconnected systems. Every handover consumes capacity.

  1. 01

    Service requests must be entered manually

  2. 02

    Important information is missing or scattered

  3. 03

    Dispatchers spend hours coordinating appointments

  4. 04

    Technicians submit voice notes, photos and incomplete reports

  5. 05

    Quotations and follow-ups are delayed

  6. 06

    Completed work is not invoiced quickly enough

  7. 07

    Customers repeatedly call for status updates

  8. 08

    Maintenance opportunities are forgotten

Signature workflow

From Service Request to Invoice

A representative, supervised flow connecting the office, field teams, existing software and human approvals.

  1. 01Input

    Incoming request

    Capture email, form, call notes and documents.

  2. 02AI-assisted

    AI-assisted intake

    Classify urgency and extract the required context.

  3. 03System

    Work order

    Create a structured job in the existing process.

  4. 04Coordination

    Schedule & assign

    Coordinate timing, skills, location and availability.

  5. 05Input

    Field completion

    Collect technician notes, photos and work details.

  6. 06Human control

    Human review

    Prepare the report, quotation or invoice for approval.

  7. 07Follow-up

    Update & follow-up

    Inform the customer and keep the next action visible.

Representative flow — systems, rules and approvals are configured around each operation.

Automation opportunities

Practical use cases across the service operation.

Start with the bottleneck that creates the clearest operational pressure, then connect the wider process over time.

01

Intelligent Service Intake

Extract addresses, equipment details, urgency, customer information and reported problems from emails, forms and documents.

02

Smart Scheduling and Dispatch

Route requests and coordinate appointments using skills, location, urgency and availability.

03

Field Notes to Service Reports

Turn technicians’ voice notes, written notes and photos into structured reports for human review.

04

Faster Quotations and Follow-Up

Prepare quotation drafts, request missing information and follow up on outstanding offers.

05

Completion to Invoice

Prepare invoicing information from approved work details and reduce billing delay.

06

Preventive Maintenance Coordination

Track recurring requirements, prepare reminders and initiate the next service cycle.

Integration layer

Connect the systems you already use.

ADEVA connects people, systems, documents and decisions around the existing operation. Compatibility and integration options are validated before implementation—not assumed.

  • Email and communication channels
  • ERP and accounting systems
  • CRM systems
  • Scheduling and field-service tools
  • Document storage
  • Customer portals
  • Reporting tools

Operational evidence

Measure the improvement in operational terms.

ADEVA establishes the current baseline during the Opportunity Assessment, then measures the pilot and operating flow against the same indicators—without invented benchmarks.

  • 01Administrative time per request
  • 02Average response time
  • 03Quotation turnaround time
  • 04Hours from completion to invoicing
  • 05Forgotten follow-ups
  • 06Jobs handled per dispatcher
  • 07Technician paperwork time
  • 08Customer status enquiries

Human control & reliability

Automation that remains accountable.

The workflow supports employees and keeps sensitive or ambiguous decisions with the responsible person.

01

Review before sending

Quotations, reports and invoices can remain subject to human approval.

02

Visible exceptions

Unusual, incomplete or sensitive cases are routed to the responsible employee.

03

Monitored and auditable

Status, decisions and handovers remain visible instead of disappearing inside an automation.

04

Security by design

Data flows, access and security requirements are considered during solution design.

ADEVA engagement

Start with one measurable service workflow.

We discover the workflow, establish the baseline and controls, validate one practical use case, then monitor and improve it after launch.

  1. 01

    Strategy Call

    Clarify the pressure, urgency and fit.

    A focused 30-minute conversation with the people responsible for the process.
  2. 02

    Opportunity Assessment

    Establish the operational and commercial case.

    Understand the current process before selecting technology or promising results.
  3. 03

    Build & Pilot

    Validate one supervised flow with real users.

    Integrate, evaluate and improve the workflow inside defined boundaries.
  4. 04

    Managed AI Operations

    Keep the process reliable after launch.

    Operate the flow as a managed capability rather than handing over a brittle automation.

Discover your automation potential

Where does your service process lose the most time?

We identify the administrative bottlenecks between the first customer request and the final invoice, then define the practical next step.

Book a 30-minute Strategy Call